AI customer support
Answer customers in seconds, and never by guessing.
Answer from what is true, or hand it to someone who knows.
Running in your browser
This is the running prototype, not a picture of one. Move between its screens, open a record, change a range.
Conversations
Shared queueContext
Where is order TZ-11188?
A prototype built by Archon Soft. Not a client project, not a shipped product, and every record inside it is sample data.
- The problem
- A support assistant that guesses is worse than none, because a confident wrong answer costs more than a slow right one.
- The product
- A support desk that answers from the order record and the policy text, cites both, and hands over the moment it cannot.
- The system
- Retrieval scoped to what the customer may see, a rule that no answer ships without a citation, and a shared conversation state.
- The experience
- Read a conversation the assistant closed, then one it refused to close, and see why.
- Archon capability
- Grounded AI and escalation
What building it demonstrates
- Retrieval over a company's own records and policies
- Citations on every generated answer
- Escalation, human takeover and a shared conversation state
- Automation rules a support lead can change without a developer
Domains
AIAutomation
A screen is the top plane of a stack. What decides whether the thing survives contact with a business is the six layers under it — and those are the ones nobody shows you.
Vardiya
Specific to this productTrue of every product built here
A concept never claims the shipped product contains its features. What the real work proves is that this studio ships; what the concept shows is where the same thinking goes next.
Tell me what you are trying to build and what is making it hard. If there is a fit I will say so quickly; if there is not, I will say that too.
- A reply
- Usually within two working days, from me.
- A conversation
- Scope, constraints, budget, timing. No pitch deck.
- A straight answer
- Including when I am the wrong person for it.